Returns & Exchanges

submit a return

Please submit your return

Return Policy

We want you to love your Ridge products, so if you're not completely satisfied, you can return or exchange your purchase within 99 days. Returns are free for U.S. customers with a digital prepaid USPS label. You’ll just need to print the label and drop off your package.

Finding Your Order Number

Your order number starts with an R and can be found in your:

Order Confirmation Email
Shipping Confirmation Email
Ridge Account

Still can’t find it? We’re here to help – feel free to contact us at contact@troybands.com

Track Your Return

Once your return is on its way, you can track its progress contact@troybands.com

Return & Exchange Policy

We want to make returns and exchanges as smooth as possible for you! Here’s what you need to know:

Timeframe: Returns must be initiated through ourreturns portal within 99 days of your purchase.
Condition: Items should be in usable condition to qualify for a refund or exchange.
Refunds: Refunds go back to your original payment method and can take up to 7 business days once processed.
Exchanges: We’ll ship exchanged items for free within the U.S. after your return is approved.

Shipping Labels

U.S. Customers:

You’ll receive a free prepaid USPS label to send your item back.

International Customers:

Please contact our team at contact@troybands.com and we will arrange your return and process your request same day.
Note: Returns without tracking can’t be refunded.

A Few Extra Things to Know

Non-TROY Items: Be sure to only send Troy products – we can’t process non-TROY items.
Complete Returns: If your order included promotional or free items, please return everything to get a full refund.
Ineligible Items: Personalized items, warranty claim orders and certain limited edition items aren’t eligible for returns or refunds.
Shipping Costs: Original shipping fees aren’t refundable.
Drop-Off Receipts: We recommend keeping your drop-off receipt for peace of mind. If there’s an issue with your return label or shipping, we’ll work with you to sort it out.